The Social Security Administration delivers one of the most popular and widely relied-upon services in the country, but that doesn’t mean it’s always received five-star reviews.
The SSA had a reputation for long processing times, overburdened customer support and inefficiency, but appeared to be turning around under the leadership of Administrator Martin O’Malley. The appointee of President Joe Biden oversaw a 68% dip in call wait time and a 24% decrease in disability hearing delays during his year-long stint at the agency.
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